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Topframe Transportation Services
Freight and Auto Transportation Frequently Asked Questions.

Q: What is door-to-door transport?
A: With door-to-door transport, you don't have to go to a terminal to ship your freight or accept delivery. Momentum Freight will pick up your shipment at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.)

Q: What types of payment does Momentum Freight accept?
A: Momentum accepts MasterCard, Visa, American Express, or Discover for payment, which is to be submitted at the time you place your order.

Q: Will this cost me a lot of money?
A: More and more people every month are deciding to ship freight with us as opposed to driving it themselves. If you calculate the costs of gas, food, sleeping accommodations, and the time spent planning and actually making a long distance move, you will see that transporting your freight with Momentum Freight is less costly and far more efficient.

Q: How do I get an freight transport quote?
A: To get a quote, call 1-888-306-7771 or submit your information online.

Q: How do I book a shipment, or start a shipment?
A: Call 1-888-306-7771 to schedule your shipment or start your shipment with our online order form.

Q: Can I specify a pickup and delivery date?
A: Generally, we require a three-day window for pickups and deliveries. For a fee, Momentum Freight offers date-specific pickup and delivery.

Q: How long will delivery take?
A: Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call 1-888-306-7771. It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions.

Q: What is the process if there is damage to my shipment upon delivery?
A: Please call the offices of Momentum Freight immediately. In most cases, we have only 30 days to file a claim and if not reported to us within 30 days we cannot offer assistance or be held responsible for any damage that might have occurred.

Additionally, you must clearly indicate any resulting damage that occurred during transport on the "Bill of Lading" or delivery receipt issued by the driver at the time of delivery.

Q: Can I pack personal items in my shipment?
A: This practice is discouraged. Additional items may shift during transit, damaging the shipment. Momentum Freight is not liable for any damage caused by additional items during transit. Additional contents may also block the driver's view when loading your freight or add additional weight to the shipment.

Q: Does Momentum Freight ship inoperable or unusual vehicles, motorcycles and extra parts?
A: Yes. Momentum Freight regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional $100 fee. Extra parts are accepted on a case-by-case basis, and an additional fee may apply.

Q: How can I track my shipment or get a shipment update?
A: To track your shipment or get an update on your freight's status, call 1-888-306-7771 or contact us.

Q: Will I need to deal with Customs when shipping freight overseas?
A: Our company can arrange to have a clearing agent handle Customs and government entities over in other countries.  You may also handle this on your own if you choose to.

Q: Will there be International port and clearance charges?
A: Yes, most countries usually charge fees when importing freight.  You may also have to pay additional taxes depending on which country you ship to.

Q: Is my cargo insured while in transit overseas?
A: Shipping companies are liable only up to $500 worth of damages.  It is important that you insure your freight, either getting full coverage or total loss.  Full coverage covers your cargo and the shipping expenses, where as total loss only covers the freight.

Q: How will my cargo be shipped?
A: You can ship your cargo either via container or, if transporting a vehicle, a roll on/roll off vessel.

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